Code of Practice

Confidentiality

We are committed to maintaining the highest degree of integrity in all our dealings with
potential, current and past clients, both in terms of normal commercial confidentiality, and
the protection of all personal information received in the course of providing the business
services concerned. We extend the same standards to all our customers, suppliers and
associates.

Ethics

We always conduct our own services honestly and honourably, and expect our clients and
suppliers to do the same. Our advice, strategic assistance and the methods imparted through
our training, take proper account of ethical considerations, together with the protection and
enhancement of the moral position of our clients and suppliers.

Duty of care

Our actions and advice will always conform to relevant law, and we believe that all businesses
and organisations, including this company, should avoid causing any adverse effect on the
human rights of people in the organisations we deal with, the local and wider environments,
and the well-being of society at large.

Quality assurance

We maintain the quality of what we do through constant ongoing review with our clients, of
all aims, activities, outcomes and the cost-effectiveness of every activity and welcome all
feedback.

Professional conduct

We conduct all of our activities professionally and with integrity. We take great care to be
completely objective in our judgement and any recommendations that we give, so that issues
are never influenced by anything other than the best and proper interests of our clients.

Equality and discrimination

We always strive to be fair and objective in our advice and actions, and we are never
influenced in our decisions, actions or recommendations by issues of gender, race, creed,
colour, age or personal disability.